I do feel for you and know exactly what you went through. Some years ago we (my husband and I) were on the maiden voyage of the Celebration which as all seasoned cruisers know was aborted half way through the trip. The staff onboard were absolutely fantastic and made every effort to make what few days we had left of our holiday (we were some of the few passengers who sailed back to the UK) as enjoyable as possible. The problem came when we got back and tried to claim the compensation, that every passenger was offered, and the credit we had owing to us on our bill which had come about for trips we had paid for and obviously did not go on. The customer services were the worst I have ever had to deal with! They were rude, uneducated and unhelpful. We eventually got everything sorted some months after – likewise we never got an apology either from them either. They ought to take a leaf out of book of the staff on the ship.

Interesting comments below !!!!!!!! But the simple point is Mr/Mrs Winstanaley were let down by customer service before even stepping on a boat. All the rubbish (and that was not my first choice of words) about spellin and gramma is frankly detracting from the point that good "service" was not recieved by them. And if that was a sample of whats to come on the boat I dont envy them. We all know that good service can be had from all the cruise operators, so why do they get these sudden lapses? Anyway I hope you have a good cruise, and i hope the "english inspectors" can get a life. Regards Dennis J (no "A" level, no "O" level but a happy cruiser)

How pathetic.

hiya ive never used thomson for any holiday but lot people ive spoke to say they would not go bye them for cruises hotels and flying .we have allways cruised with island cruises would recomend them .you can go on island for your carribean holiday now they starting to do them

This is supposed to be for CRUISE reviews, not rants about the operator BEFORE even taking the cruise!!!