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Thursday 21st August 2008

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Sleepless nights
Reviewed By: Gunner, London on 25th Jul 2008
Cruise Line: Thomson Cruises	Times cruised before: 1-2
Cruise Ship: The Calypso	Sailed: July, 2008
Destination: Mediterranean	Age: 46-55

After booking the Ionian cruise, I was delighted that the description of the ship and service was spot on. The service was faultless, the caberet of an evening was the best I have seen and the food was of a very good standard. All was great until we had a first nights sleep. We were placed above the engine room. This boat is a refurbished ferry so the noise was intolerable. It felt like a train was going through the bedroom every time we docked or left port which was very often of an evening when in bed or of a morning at 4 am. We went through the Corinth Canal which is rather shallow and all night we was kept awake with the stones constantly banging against the boat, it was horrendous. We actually asked for another room but was told the ship was completely full. We ended up sleeping in the lounge where the caberet takes place. It transpired that Thompson knows that there is a problem with the cabins above the engine, the whole floor complained and we all received £100 sterling before leaving the boat. This shows that they accept there is a problem but are not prepared to sort this problem out. The staff on board were very helpful and explained this problem is constantly being reported to Thompson but they are happy to pay compensation as this is less than the money they are taking in for letting the room. I never once got a full nights sleep on the ship and went home absolutely shattered, as for the disabled couple in the room next to us, they hardly left their cabin as they had too many steps to contend with and they both had walking sticks.
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Question by haughtey, west midlands (01 Aug 08 22:36) about this REVIEW.

what floor were you on ,and was it a inside cabin or outside.,,,

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Answer by Gunner, London (04 Aug 08 09:28) to a QUESTION by haughtey (01 Aug 08 22:36)

We was on the 2nd deck at the very end which then went down 3 steps. It was an inside cabin directly above the engine room. When we arrived, we were given a plan of the ship and we noticed that the 2nd deck at the very end, is the only deck which has cabins that extend over the engine room, the rest all finish just before, hence why we had to go through a water-tight door and down the steps. Directly opposite our room is an area where you could disembark the ship and provisions were regularly taken on board, this was not a problem to us, but you can see how busy the area was. These three rooms should be used as storage and not as guest rooms.

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Opinion: Disagree Comment by Troughton, Bury (25 Jul 08 22:11) about this REVIEW.

I can not understand this review we travelled on th calypso 7/7/08 to 21/7/08 travelled through the corinth canal on 15th at approx 14.00hrs on top deck, and it was one of the highlights of the cruise. travelled back through the corinth canal on the ? 19th at approx 23.00hrs heard no complaints we had a wonderful cruise marks out of 10. 12

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Comment by Stanbury, Tunbridge Wells (25 Jul 08 14:06) about this REVIEW.

What an apalling situation regarding noise and sleepness nights. Was the £100 payment per person and expressed as being 'in full and final settlement' of your complaint? In a situation like this, passengers should lodge formal (written) complaints at the time and seriously consider rejecting any nominal on-the-spot compensation and then threatening/bringing legal proceedings when back home. If your holiday was ruined, you are entitled to much greater compensation than you seemingly got. (I hate suggesting legal action and anything to fuel the dreadful 'compensation culture', but such a fundamental breach of contract is simply NOT acceptable.)

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Comment by Gunner, London (04 Aug 08 09:02) about a COMMENT by Stanbury (25 Jul 08 14:06)

Thank you for your comment. We did video the noise and mentioned this to the Reception Manager whom explained that once you get home you will need to contact Thompson direct and it could take months before an agreement if any will be reached. It was explained to us that Thompson only give £10 a night compensation but they were prepared to go to £100 for this problem as our problem was to the extreme. With this information we decided to take the money, with hindsight, our decision would have certainly been different.

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